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Our team is ready to assist you with anything not covered above. Reach out and we'll get back to you within 20–36 hours.
FREQUENTLY ASKED QUESTIONS
What is your return policy ?
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How long does a refund take to process ?
Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days. The amount will be returned to your original payment method. Please allow additional time for your bank to post the refund.
Can I exchange an item for a different size or color ?
Yes, exchanges are available within the 30-day return window subject to stock availability. Contact our team atinfo@novirishop.comto arrange an exchange. If the requested item is unavailable, we will issue a store credit or full refund.
What if i received a damaged or incorrect item ?
We sincerely apologize for any such experience. Please email us at info@novirishop.com within 48 hours of delivery with your order number and photos of the item. We will arrange a free replacement or full refund at no cost to you.
Are any items non-returnable ?
Certain items may be non-returnable for hygiene or safety reasons, including:
- Personal care and beauty products that have been opened
- Intimate apparel and swimwear
- Sale or clearance items marked as final sale
Please review individual product pages for specific return eligibility.
Are your products authentic and high quality ?
Yes. NOVIRI SHOP is committed to offering smart innovations and curated products. Every item is carefully reviewed before being listed in our store to ensure it meets quality standards.
How do i find the right size ?
Each clothing or footwear product page includes a size guide. We recommend measuring yourself and comparing against the guide before ordering. If you are between sizes, we generally suggest sizing up. For further assistance, contact our support team.
An item I want is out of stock - will it be restocked ?
Restock availability depends on supplier inventory. Join the NOVIRI CIRCLE newsletter to be the first to know about restocks and exclusive limited releases. You can also contact us directly for updates on a specific product.
Do product images accurately represent the item ?
We strive to display products as accurately as possible. However, slight color variations may occur due to screen settings and lighting conditions during photography. If you have concerns about a specific item, feel free to contact us before purchasing.
Do I need an account to place an order ?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your address, manage returns, and access your order history conveniently.
What are your customer support hours ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I reset my account password ?
On the login page, click "Forgot your password?" and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you do not see the email.
Where is NOVIRI SHOP Located ?
We are based in Abu Dhabi, United Arab Emirates.
📍 F10 – 28 Al Fayd St, Al Muntazah – Zone 1, Abu Dhabi, UAE
📞 +971 50 620 7009
📧 info@novirishop.com
