Return & Refund Policy

Last updated: May 24, 2026

At Noviri Shop, we want customers to shop with confidence. Please read our return and refund policy carefully before placing an order.

30-Day Return Policy

We accept returns within 30 days after the item has been delivered.

To be eligible for a return, the item must be unused, unworn, undamaged, with tags if applicable, and in its original packaging. Proof of purchase or order confirmation is required.

Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To request a return, please contact us at:

info@novirishop.com

Please include your order number, the reason for return, and photos or videos if the item is damaged, defective, or incorrect.

If your return request is approved, we will provide instructions on how and where to send your package.

Return Method

Returns are accepted by mail only.

Customers must contact us first before sending any item back.

Return Shipping Cost

For damaged, defective, or incorrect items, return shipping is free.

For customer remorse returns, such as ordering the wrong item, changing your mind, or no longer wanting the item, customers are responsible for return shipping costs unless otherwise approved by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If the item is defective, damaged, or incorrect, contact us within 7 days of delivery at info@novirishop.com with your order number and clear photos or videos of the issue.

After reviewing the issue, we may offer a replacement, refund, or another suitable solution.

Non-Returnable Items

We cannot accept returns for:

Customized or personalized products
Used, worn, washed, or damaged items
Items without original packaging
Items returned without approval
Gift cards or digital products, if applicable

Exchanges

The fastest way to get the item you want is to return the original item first. Once the return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@novirishop.com

Restocking Fee

We do not charge a restocking fee.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible at info@novirishop.com.

If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item, according to this policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Noviri Shop

Address: F10 - 28 Al Fayd St - Al Muntazah - Zone 1 - Abu Dhabi - United Arab Emirates

Email: info@novirishop.com

Phone: +971 50 620 7009

Customer Support Hours: Monday–Saturday, 9:30 AM–10:30 PM GST. Sunday closed.