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Order Processing

Orders are processed within 1–3 business days after payment confirmation and order verification.

Estimated Delivery Time

United States: 8–15 business days after order confirmation.

This includes:
Processing time: 1–3 business days
Transit time: 7–12 business days

Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address. Tracking updates may take 24–72 hours to appear after shipment.

Customs Duties and Taxes

International shipments may be subject to customs duties, taxes, or local fees based on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

For full details, please visit our Shipping Policy page.

Returns & Refunds

We accept returns within 30 days after delivery.

Return Conditions

To be eligible for a return, the item must be unused, unopened, undamaged, and in its original packaging. Proof of purchase or order confirmation is required.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@novirishop.com with your order number and clear photos or videos of the issue.

Return Shipping Cost

For damaged, defective, or incorrect items, return shipping is free. For customer remorse returns, customers are responsible for return shipping costs unless otherwise approved by our support team.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

For full details, please visit our Return & Refund Policy page.

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